Jan 3, 2020

Read Time 3 min

ChurnZero Named Customer Success Leader in G2 Winter 2020 Momentum Report



ChurnZero Leads Momentum Grid on G2 For Third Season

G2 Customer Success Momentum LeaderOut of 20 solution providers included in G2’s Winter 2020 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry.

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year.

Given the rapid pace of innovation and change in technology markets, today’s B2B buyer needs to have a forward-looking perspective when it comes to purchasing new business solutions.

The G2 Momentum Score is based on two factors: 1) Market Momentum (Y-axis) and 2) User Satisfaction (x-axis). A product’s Momentum Score is calculated by a proprietary algorithm that factors in social, web, employee and review data that G2 has deemed influential in a company’s momentum.

The Satisfaction Score is based on end-user satisfaction with the product, popularity, statistical significance (number of G2 reviews), quality of reviews receives, age of reviews, overall customer satisfaction, and Net Promoter Score on G2.

The two scores combined to give ChurnZero an overall score of 95, beating out the next highest Customer Success provider by 16 points.

“It’s extremely exciting that our customers’ reviews have propelled us to a category leader” said ChurnZero’s Chief Customer Officer, Abby Hammer. “Really, this is a testament to our Product and Customer Success teams. They go above and beyond to help our clients provide the best Customer Success to their own customers. You see their work mentioned in almost every G2 review.”

Customer Success Momentum Grid

To find out why our customers rate us so highly and understand the impact we can bring to your subscription business, sign up for a live demo today. 

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About G2 (formerly G2 Crowd)

Headquartered in Chicago, G2.com is revolutionising the way businesses discover, buy and manage software and services. More than three million users per month rely on G2.com to help them find and buy the best software for their businesses. The platform has 750,000 reviews, and $100M in total funding invested by IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and founders. G2.com’s most recent funding, a $55M Series C, was announced in October. The company’s first acquisition, Siftery, was announced in December 2018 following its Series C funding.

About ChurnZero

ChurnZero helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is headquartered in Arlington, VA and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. For more information, visit churnzero.com.



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