Oct 26, 2022

Home » Awards » ChurnZero 2022 Appealie award winner: Best SaaS product, best Customer Success product

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ChurnZero 2022 Appealie award winner: Best SaaS product, best Customer Success product

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Four customer engagement strategies for SaaS companies

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support...

Where do you stand?: Five hot topics of debate in Customer Success

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. To explore some of the most...

Customer Success benchmarks: headcount and budgets

The most important part of Customer Success is the team. Yet, many teams fall well below industry benchmarks. More than three-quarters (77%) of Customer Success teams have fewer than 50 people on staff. That’s according to our annual Customer Success Leadership Study...

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