The #1 Most Loved Customer Success Software.
Change the game with automation, in-app communications and predictive Customer Success AI™ from G2.com’s leader in Customer Success software.
PLATFORM SOLUTIONS
Your platform and partner for customer success.
Onboarding
Customer retention and churn prevention start at the beginning of a customer’s journey with your company during onboarding. The initial
interactions between your customer, your product, and your Customer Success team establish the groundwork to jumpstart success (or accelerate failure).
interactions between your customer, your product, and your Customer Success team establish the groundwork to jumpstart success (or accelerate failure).
Product Adoption
After you successfully onboard a customer, your job as a Customer Success team is not over. The next stage in the lifecycle is to encourage meaningful customer engagement to drive user adoption. Get your customers hooked on your value through deep understanding of their usage behaviors.
Renewal/Expansion
If you’re a subscription business, customer retention and account expansion are essential in driving your growth engine. Our solution arms Customer Success teams with the right insights to accurately forecast renewals and easily identify accounts with upsell and cross- sell opportunities.
Customer Insights
Our solution will enable your Customer Success team to create a holistic view of the customer. By pulling together data across the entire customer lifecycle you will own the single source of truth and will have the insights you need to step up and own the revenue number with confidence.
PLATFORM FEATURES
Give your Customer Success team the proactive edge they need to stay ahead.
Whether it’s getting in front of changing customer health, upcoming renewals, or expansion opportunities, ChurnZero’s customer success software helps Customer Success teams make the most of their time so they can focus on work that matters the most.