Why attend ZERO-IN?

ZERO-IN is one of the most loved and most impactful events in customer success, designed specifically for CS and revenue leaders who want to sharpen their strategy, learn actionable tactics, and connect with peers.

With only 400 attendees, it’s the perfect size to make meaningful connections while diving deep into practical, real-world content you can use immediately.

• 35+ speakers sharing proven strategies

• Hands-on workshops, roundtables, and practical sessions

• Lots of networking opportunities
• Full-day Customer Training Day (optional), where you will learn how to get more from ChurnZero
• Line dancing (optional)

If you lead customer growth, this is the conference you can’t afford to miss.

Customer Training Day (optional): November 4

Kick off ZERO-IN with a full day of ChurnZero training. This optional pre-conference learning day on November 4 is designed to help you get more out of ChurnZero, with guided, hands-on sessions packed with tips and best practices you can apply right away. Choose between introductory and optimization tracks to match where you are today—and where you want to go next.

A look back: Highlights from 2025.

ZERO-IN 2025 brought customer revenue and success leaders to Chicago for two days of learning, inspiration, and connection. With speakers from companies like G2, Flexera, BrainStorm, Eventbrite, and Workato, we covered topics ranging from AI and advocacy to strategic onboarding and CS revenue alignment.

“This was, without a doubt, the best conference I have ever attended.”  — Ellie P., Customer Success Director